Cancellation, rescheduling and refunds

Cancellation

A cancellation requested before your booked ritual or service begins qualifies for a full refund.

If a service has begun, we assess any unperformed portion separately. After the agreed service is correctly completed, a change of mind alone does not qualify for a refund.

Non-delivery, an incorrect service and other service failures remain eligible for appropriate remedies. Applicable consumer rights are preserved.

Rescheduling

One free rescheduling request is allowed at least 24 hours before the scheduled service, subject to availability. Requests within 24 hours are handled on a best-effort basis.

Festival-specific rituals may not have an equivalent alternative date. Any such restriction must be explained before purchase.

If we cancel or materially change the agreed service, you may choose an acceptable replacement or a full refund.

Refund destination

Direct UPI, card and net-banking payments are refunded to the original payment method. A direct-payment customer is not required to accept platform credit.

For a service paid from account balance, an approved service refund returns to that balance. If mixed payments are supported, each portion returns to its respective source.

Shared-balance recharge is not currently available. Refunds of unused recharge amounts and withdrawals require separate terms before recharge launches.

Handling and timing

Our handling targets are to acknowledge your request within 48 hours, communicate a decision within five working days, and initiate an approved refund within two working days after approval.

Bank processing starts after refund initiation. Normal Razorpay refunds may take approximately 7–10 working days to reflect, depending on the bank and payment method; this is an estimate.

We provide a refund reference and help with delayed refunds. Request received, refund approved, refund initiated and money received are different stages.

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